How to submit a Support case

We work to provide you with unique experiences.

Services

Learn about the services you will be able to access when acquiring any of our modules.

Implementation
Implementation of contracted services and/or modules, with test execution
and support from expert consultants throughout the entire process.
Certification
Certified methodology.
Consultants
Specialized personnel.
Flexibility
Process customization.
Support
Guidance from installation to production deployment.
All under the Scrum methodology, ensuring efficient service.
Training
We provide a comprehensive training environment so that
our clients can effectively use the acquired modules.
E-Learning
OasisCom has an E-Learning platform composed of a series of updated contents:
- Audiovisuals and User Manuals.
- Includes certification for each completed module.
Customized Training
Customized training according to the client's requirements.
Webinars
We have a series of monthly virtual spaces where training is provided to the entire OasisCom community to:
- Address inquiries with the help of a specialized consultant.
Support
Any acquired service and/or module includes support.
With our Support service, you receive:
Service.
Trained personnel.
Multidisciplinary knowledge.
Guidance on best practices and tool usage.
Remember our support channels:
📧 soporte@oasiscom.com - 📞 (57 601) 746 3300 ext. 1
💻 soporte_oasis-it (Skype) - 📱 310 619 8692 (Saturdays)

How to track a support case in OasisCom

Learn the step-by-step process of how to track a support case within our OasisCom application.